About the pendants
You mentioned pendants come gift-wrapped?
Yes, all pendants automatically come in a lovely organza gift bag. They’re either brown or green – I choose whichever fits best with your pendant.
(The more delicate carved animal pendants come in a little box, just to be sure!)
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Can a note be added to my gift?
The organza gift bags have a small label attached to them, to which you write a few words when you receive your pendant.
If it is a gift you are ordering which will be directly shipped to the lucky person receiving it, I can add a personalised note. Please specify this with your order.
What about the necklace?
Necklaces are included in your pendant purchase. They come as pictured with the item. Currently I have leather or suede leather necklaces with lobster clasps. Some more exclusive pendants feature brass or stainless steel chains with or without beads.
Custom orders come with your choice of bail and necklaces. This will be discussed with your order.
(I am working on stepping away from leather and making high quality metals or stainless steel with or without beads the norm.)
How do I care for my pendant?
All of my pendants are made from sustainable wood and are considered fashion jewelry. They are not intended to shower, swim or exercise with, so keep them away from water. Exposure to water won’t necessarily break the pendant, but it will damage the protective finishing. And we all know how wood reacts to water…
Leaving your pendant out in direct sunlight will make the burning fade real fast. Try to keep them out of the sun.
Purchased items come with a little note that includes these care instructions.
Feel free to contact me in case something happens to your pendant.
How do I care for lidded jar or painting?
For lidded pots or other artwork made by me goes the same; leaving them out in direct sunlight will make the burning fade real fast. So when you display an item in your house, put/hang them somewhere in the shade, where they don’t receive direct sunlight. Oh, and my keepsakes aren’t meant to be kept outside.
What if I am not happy with my pendant? Can I get my money back?
What? Not happy? Impossible! Jokes aside, I do not offer refunds on custom orders, as they are made to order, to your liking. During the process of making your custom order, there is plenty of time to discuss designs, or for you to speak up if there is an issue you’d like to see addressed or changed. And please, do speak up! I won’t be offended, promise!
Do you do refunds on non-custom items?
I do accept returns on non-custom purchases. Contact me within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
About Shipping
How is my pendant shipped?
Pendants are sent in a bubble wrap envelope as normal letter mail. They are sent with Priority mail, without tracking. This is why I can offer free shipping.
How long does shipping take?
Generally put, for Europe it takes about a week. For the US/Canada it could take up to 4 weeks.
I’ve had packages arrive within a week to the US, and I’ve had packages take 6 weeks. I don’t think I’ll ever understand how the mail works, but when ordering and to avoid disappointment, just make sure you leave ample time for delivery.
Can I have tracking?
Tracking can be selected in the shipping methods upon purchase. After your order is shipped, I will send you an additional email with your tracking information. Note, tracking doesn’t mean that your package will arrive quicker!
What if my package is lost?
I’ve sent over 500 pendants to date, all over the world and I’m happy and proud to report I have not lost a single package yet!
If your pendant truly doesn’t arrive, email me and we can discuss a replacement or refund.
What about other items?
Larger items will be sent in a box. Unfortunately I cannot offer free shipping on packages like those.
(To get an indication of postage, to send a small box with a lidded jar, it’s about 15-20 euros to Europe, and 25 USD to the US.)
What about customs?
Shipping outside of the EU requires a CN22 Custom’s declaration form (sticker) to be attached to your package. It will mark the actual value.
Please check your country’s import regulations and whether you’re subjected to import tax (For the US I believe import tax is required for items over 200$).
I am not responsible for any extra costs/taxes your country charges upon import.
What if my item arrives broken?
I’ve had it happen twice (in 500+ pendants I have made), that a pendant arrived broken. Both times, it was a custom order, and it was due to a flaw in the pendant design. I of course made a new one, free of charge.
All of my pendants are sturdy wood. The arrowheads, the hearts, the Auroras, etc … They won’t break, and they will definitely survive shipping.
About me and my work
What inspires your work?
Simply put; nature. I love trees and wildlife and I love creating anything with natural scenes, little plants or animals.
I have an idea for a pendant or WALL ART?
Wonderful! I’d love to brainstorm with you. Feel free to email me or contact me through Facebook or Instagram!
Can you do a portrait?
No. I get this question a lot, and I have on occasion made an exception and done an animal portrait, but I’m sorry, I do not specialise in portraits of humans or animals.
Do you have any other hobbies besides woodworking and wood burning?
Yes. I love nature photography, I almost always take my camera with me during my nature walks. I also enjoy drawing, in graphite or ink.
I hear you have an autoimmune disease?
Yes, I was finally diagnosed in 2019 with AS (Ankylosing Spondylitis / newer name is Axial Spondyloarthitis).
It is a form of inflammatory arthritis that centers around the spine and/or pelvis. The reason I mention it here is not because I want sympathy, but because it directly affects my work and my ability to produce.
In my case, AS mainly affects my back, hips and shoulders (and sometimes other joints). So, it’s not in my hands, but it does make woodworking and pyrography a challenge. The disease comes with flare ups, periods of more pain, chronic fatigue, etc … Google more if you like.
I am immensely grateful my customers are very understanding about this and allow me to take my time with their (custom) orders.
(Sometimes I mention it, mostly I don’t, but I am perfectly okay and open to talk about it and raise awareness. So if you have any question, please ask.)
About my work (tools)
What burner do you use?
I have two Razertip burners, a Razertip SK single pen burner, and a Razertip SS-D10 for two pens. And I have about ten different pens.
How do you get such incredible details?
I work with a magnifying lamp, and a Razertip ball point tip pen (0.4mm). It also helps that I have a very steady hand!
How long does burning one pendant take?
Depending on how intricate the design is, it can take me up to 6 hours to burn one pendant.
How do you carve your pendants?
I carve them with help of a Dremel. It’s a rotary tool with carving and sanding bits. Click this link to watch me make a pendant!
How long does it take to carve a pendant?
It can take me up to two hours to carve a heart or arrowhead from start to finish. Book pendants take me about 45 minutes.
The animal pendants I carve are much more intricate and can take up to 10 hours!
Each pendant requires a LOT of hand sanding! A job that cannot be rushed!